Thank you for choosing Flashpoint Computer Services ("FPCS") for your information technology needs. We aim for 100% satisfaction with all of our products and services, and strive to provide the highest level of service to every customer, large or small.

Upon requesting our services or accepting an estimate provided by us, the following terms will apply. By paying an invoice, you/your business are agreeing to them.

General Information:

• Flashpoint Computer Services is a registered Alabama LLC, entity ID 439-251.
• IRS form W-9 is available upon request.
• Please contact us for our mailing address.
• We are not required to collect sales tax in the State of Alabama, as our services are not taxable.
• FPCS does not and will not sell tangible personal property to any person or business within Alabama.
• FPCS will not provide or take orders for the following to Texas clients AT ANY TIME:
  • web hosting, web site creation and/or maintenance
  • data storage, including offsite backup of files
  • custom application development
  • computer hardware installation, repair, maintenance, or removal
  • Software-as-a-Service
  • graphic design or any other content creation or data processing
  • any tangible goods, including software
• FPCS will not provide, take orders for, or field inquiries related to: voice over IP or telephony, live chat, contact center solutions, or customer experience (CX) solutions.
• FPCS performs requested services within industry standards and with its best effort. FPCS will do its best to satisfy its customers - every time. However, unless otherwise agreed in written form, FPCS does not offer any warranty on its products and/or services, which are supplied "as is" and "as available". Unless a result of gross negligence or willful misconduct, the liability of FPCS and its agents/directors to its customers, or its customers to FPCS, for any type of damages is limited to total invoiced for a particular product/service.

Payment Terms:

• All checks should be made payable to Flashpoint Computer Services, LLC.
• Checks should be mailed to our offices at the address above.
• Direct deposit options are available upon request. We do not accept credit cards. Cash is accepted for in-person payments of under $100 only.
• Payment is due within 15 days of date on invoice.
• Overdue balances may be assessed a late fee.
• Accounts outstanding beyond 90 days will be considered in default and may be referred to an outside collections agency.
• Customer will be responsible for any and all collections fees, attorney fees, and/or court costs associated with defaulted accounts.
• Checks returned Non-Sufficient Funds (NSF) will be subject to the greater of bank fees charged to FPCS, or $30.00, per Alabama law.

Rates:

• On-site services will be billed at $80.00 per hour, billed in hour increments, unless otherwise negotiated.
• Remote-access services will be billed at $80.00 per hour, billed in half-hour increments, unless otherwise negotiated.
• A minimum of one hour will be billed for all services.
• Web design, application development, long-term contracts, and other services may be negotiated per-contract.
• Travel time and/or greater service minimums may apply for some destinations, to be negotiated prior to service.

Updated: March 22, 2022